Airfreight Cargo Claim guide:
If the cargo is insured, immediately after discovery, file a preliminary claim against the carrier and notify the insurance and follow their instructions. In most cases your insurance will settle the claim and will file a recovery claim against the carrier.
The time limits to submit a claim:
According to the Warsaw Convention (1929), the Montreal Convention (1999) and our Conditions of
Contract the time limits that apply to file a claim are as follows:
- 14 days for damage from receipt of the last piece;
- 21 days for delay from the date the freight is placed at the disposal of the consignee;
- 120 days for a non-delivery of the freight on the entire MAWB from the date of issue of the MAWB;
- 120 days for a partial delivery of the freight from the date of issue of the MAWB.
The following is needed for a complete and valid Preliminary Claim:
- The MAWB number;
- The HAWB number (if applicable);
- Claim reason: Damage, Partial Loss or Total Loss (on MAWB);
- Number of pieces (Indicated on MAWB) damaged or missing;
- Weight of the damaged or missing pieces;
- Contents of missing or damaged pieces;
- Packaging, marks, brands, colours, and dimensions.
A Formal Priced Claim must include all the details necessary for a preliminary claim and the following:
- A copy of the MAWB;
- A copy of the HAWB (if applicable);
- The Itemized claim statement from the actual shipper/consignee/owner of the cargo;
- The detailed breakdown of the claimed amount;
- The vendor or shipper invoice covering the entire shipment with the claimed items highlighted;
- The vendor or shipper packing list covering the entire shipment with the claimed items
- If not clear from the above the itemized weight of the items/packages concerned;
- Any additional documentation in support of your claim:
- Survey report, photos, disposal certificate, repair quote, salvage value, etc;
- Cession of Rights if required from the party (shipper or consignee as mentioned on the MAWB)
entitled to claim, which states that your company is authorized to proceed with the claim;
- In the case of an insurance recovery claim, a copy of the subrogation form.